Refund policy


1. Terms and Conditions of Sale
2. Cancellations and returns
3. Delivery
4. Faulty Goods
5. Privacy
6. Validity

1. Terms and Conditions of sale
Unless otherwise agreed in writing by Studio Hausen, all goods are supplied on the following conditions to the exclusion of any terms or conditions stipulated by the buyer and of any representations, warranties or communications not expressly incorporated herein or in the order confirmation.
Orders can be placed through our website Once you have placed an order with us, we will email you within 24hrs (or next working day) with an order confirmation and additional information relating to your order. Once you have received a confirmation you will have entered into a purchase contract with us.
In the unlikely event that there is a pricing mistake or the goods are no longer available, we will advise you of this.
It is the customer’s responsibility to check the order form and confirm that all products and address details are correct.

2. Cancellation and returns
When you purchase an item you have the right to cancel your contract and return items to us up to 14 days after delivery subject to the conditions below.
Any products that are returned should be unused and in their original packaging. Therefore, please check your goods thoroughly to ensure you are satisfied before disposing of your packaging. If you request a refund, we will refund the amount you paid for your goods excluding the original delivery and the charge for returning the goods (unless they are faulty or damaged). If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value.
All amendments to orders must be notified in writing either by email at or by post to:

Jörg Höltje / Studio Hausen
Eimbsütteler Chaussee 92
22769 Hamburg

Refunds are given by the same method that the original payment was made by.

3. Delivery
While we do everything we can to adhere to delivery times stated, Studio Hausen cannot be held responsible for any delays which are beyond our control.

Our products are quality checked before leaving the factory. Our products are in perfect condition but please inspect your goods on arrival. Please check goods within 24 hours.

In order to keep your goods in the best condition possible during transit, they are carefully packaged to avoid damage. It is essential you keep the packaging until you are 100% satisfied with your order. If you wish to return your order for any reason we can only accept the products if returned in their original packaging. It also essential to keep the packaging until you are 100% satisfied with the order because in case of damage the delivery company will need to inspect the packaging.
Delivery costs:

Germany 8, – EUR
Belgium, Luxembourg, Netherlands, Austria 15, – EUR
Denmark, Liechtenstein, Switzerland, Czech Republic 16, – EUR
France, Great Britain, Monaco 20, – EUR
Italy, Poland, Slovakia, Slovenia, Hungary 24, – EUR
Ireland, Portugal, Sweden, Spain 27, – EUR
Estonia, Finland, Latvia, Lithuania, Norway 32, – EUR
Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Romania, Serbia 55, – EUR

for intercontinental shipping please contact:

4. Faulty Goods
We work hard to ensure your goods arrive in a perfect condition. However, if you should find any problem with your order please contact us at
We try to display our products as accurately as possible on our website. However, as different computers display show different colours, we cannot guarantee the complete accuracy of the pictures or photographs shown.


Wood appearance:
We supply high quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations.

Wood warpage, shrinkage, and dimensional changes:
Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc.
We cannot accept returns that stem from climactic differences.

5. Privacy Policy
For our privacy policy, please see Cookies & Privacy.

6. Validity
Studio Hausen reserves the right to modify the Terms and Conditions without notice. New Terms and Conditions automatically supersede prior published information from the date of publication.

This website is owned and operated by:

Jörg Höltje / Studio Hausen
Eimbsütteler Chaussee 92
22769 Hamburg

For customer services and enquiries, please email us at